Thank you for shopping with us! We strive to provide you with high-quality products.
1. Eligibility for Returns:
• To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
• Certain items such as perishable goods, personalized items, and gift cards are not eligible for return.
2. Timeframe for Returns:
• You have 7 days from the date of purchase to initiate a return.
• After this period, we are unable to accept returns or issue refunds.
3. Return Process:
• To initiate a return, please contact us.
• Provide your order details, including the item(s) you wish to return and the reason for the return.
4. Return Shipping:
• The customer is responsible for the shipping costs associated with the return unless the item received was defective or damaged.
• We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot be held responsible for items lost or damaged during return shipping.
5. Refunds:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method used for the purchase.
• Please note that it may take several business days for the refund to reflect in your account.
6. Exchanges:
• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
7. Exceptions:
• In the case of defective or damaged items, please contact us immediately upon receipt. We will arrange for a replacement or refund as appropriate and may cover the return shipping costs.
Please note that this return policy is subject to change without prior notice. It is recommended to review the policy at the time of purchase for any updates or modifications.